Administration Centre, International House, Waldon Way, Holsworthy, Devon, EX22 6ER (Show me directions) Show Map
0845 166 4606 0845 166 4606
Monday to Sunday: 09:00 to 17:30
enquiries@mystery-shoppers.co.uk
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About Mystery Shopping
Businesses are increasingly seeing each customer not in terms of the value of a single transaction but in terms of the value of that customer's business over a lifetime. It is also generally recognised that it is far, far cheaper to retain existing customers than to attract new ones.
Many companies use customer feedback forms to keep them in touch with their customers' views but these can be unreliable - as few as one dissatisfied customer in 10 bothers to complain.
Mystery Shopping Services
Retail: Our agents visit your shop, pub, restaurant, bank branch, garage or other premises. They may or may not purchase, depending on how essential that is to achieving your objectives. Or they belong to your club and report back on how it feels to be a member.
Travel: Our agents travel on your trains, planes, ships, buses, coaches etc. or our agents go on one of your holidays and tell you about their experience.
Home: Our agents order goods for delivery at their home and let you know when those goods arrive, in what condition and whether they were correct as ordered or they ask you to deliver a service at their homes and tell you how well your staff did the job.
Becoming A Mystery Shopper
Recruitment: Initially, we will add you to our database of Mystery Shoppers. Then, when we need someone in your area who matches your profile, we'll give you a call and describe the project to see if you are interested.
Sometimes a local supervisor will arrange to meet you for a mini-interview - sometimes we will do that by 'phone. Sometimes we ask you to carry out a 'dummy' Mystery Shop so we can check your ability to provide clear and objective reports, however If you have been a Mystery Shopper before or have been recommended by someone we know, this may not be necessary.
Mystery shopping (on-site home phone eMail website). Customer service training competitor evaluation benchmarking call centre monitoring satisfaction surveys performance management.